Helping people own, manage and look after property with confidence
We’re changing how property care works.

Trusted Trades, Managed For You

Property care shouldn’t feel this hard. Whether you own a home, manage rentals or run a business, Service Plus coordinates trusted local trades, holds them to a documented standard, and stands behind the work — so your property is looked after, and you’re not the one chasing tradies.

Onepoint of contact
Trustedpeople & process
We standbehind the work
A friendly Service Plus tradesperson and a relaxed homeowner chatting in her kitchen
A homeowner at ease, looked after by a trusted tradesperson
The Service Plus Promise

If it’s not right, we make it right.

A lead platform connects you with a Tradie and then walks away. We manage the work, hold our partners to the Service Plus Standard, and stand behind the result.

Backed by us, every jobOne point of accountability
Who we look after

Two ways we help you look after property.

A well-maintained weatherboard Melbourne home with a tidy front garden

Home Care

For homeowners, landlords and property managers — trusted people looking after your biggest asset, with a record of what’s been done.

Learn more
A welcoming, well-run Melbourne cafe shopfront

Commercial Care

For property managers, landlords and businesses — one accountable point of contact across your sites, with compliance and records kept in order.

Learn more
The Service Plus Standard

The one thing a directory can’t copy.

Anyone can say “vetted”. Our partners are inducted into a documented standard, agree to it, and are reviewed against it over time.

A tradesperson reviewing finished cabinetry to a high standard

Turn up on time

They arrive when they say, and keep you informed.

Respect your place

They treat your property with care, and leave it clean.

Communicate clearly

Before, during and after — no chasing.

Document the work

So there’s a record kept for your property.

Stand behind it

They put things right if they’re not.

Easy to deal with

Professional, organised and straightforward.

Every Service Plus Partner has earned the right to represent our brand.
The Property Logbook

Proof your property is being looked after.

Cars have a service history. Most properties don’t. Every job we coordinate adds to a documented maintenance history — your records, warranties, reports and photos kept together — so nothing important is lost.

A homeowner reviewing her property maintenance records on a laptop
How it works

Simple from the very first job — and it compounds.

A one-off job ends the moment it’s done. With Service Plus, every job you bring us adds to your Property Logbook — so the next one is smarter, and your property gets easier to own.

01

Request a job

Tell us what your property needs.

02

We match

We match your job to the right trusted partner in our network.

03

Partner delivers

Professional work, done to the Standard.

04

Documented

The job is recorded for your property.

05

We stand behind it

If it’s not right, we make it right.

↻

And back again

Every visit builds your Property Logbook — so your property gets easier to own.

A tradesperson logging a finished job on a tablet in a clean home
A Service Plus tradesperson and a happy homeowner shaking hands in a clean kitchen
Looked after

The person everyone recommends.

“Call them, they’ll look after you.” That’s the reputation we’re building — trusted people, doing good work, standing behind it. Not an app, not a directory. A real team that answers for the outcome.

More than maintenance.
A better way to look after property.

Tell us what your property needs, and we’ll coordinate a trusted partner — and stand behind the work.

Knowledge Centre

Looking after property starts with good decisions.

We’ve shown how we help people look after their properties. This is where we share what we’ve learned along the way — practical advice, thoughtful guidance and useful resources to help you own, maintain and look after property with greater confidence.

A homeowner planning her property care at a sunny kitchen table
Featured guides

Where we’ll share what we know.

We’re just getting started — here are the first guides we’re preparing for you.

Clearing gutters on a Melbourne home in winter
Home Care · Seasonal

Preparing Your Home for Winter

Simple checks that prevent the most common cold-weather problems before they start.

Coming soon
A homeowner and a trusted tradesperson meeting at home
Property 101

Choosing the Right Trade Professional

What to look for, what to ask, and the quiet signs of someone you can trust.

Coming soon
A plumber checking a hot-water system
Planning

Preventative Maintenance That Saves Money

Why the cheapest repair is usually the one you never have to make.

Coming soon
A happy new homeowner holding the keys at their front door
Home Care

What Every New Property Owner Should Know

A calm starting point for anyone who has just picked up the keys.

Coming soon
A well-run Melbourne small business
Commercial Care

Planning Maintenance for Small Businesses

Keeping your premises running without it running your week.

Coming soon
A property manager reviewing a home with a tablet
Property 101

Understanding Property Maintenance Responsibilities

Who is responsible for what — across owners, tenants and managers.

Coming soon
Planning something bigger?

Know who to call — and in what order.

A renovation or a larger project usually means several trades, in the right sequence. One of the things we’re building for the Knowledge Centre is simple, guided planning — so you can think a project through before you start.

The kinds of questions it’s designed to help with:

  • “What trades do I need for a bathroom renovation, and in what order?”
  • “In what sequence should I renovate a kitchen?”
  • “How do I plan a home extension — and who do I talk to first?”

We’re building this carefully, and we’ll only release it when it genuinely helps. In the meantime, if you’re planning a project, start a conversation — we’re happy to point you in the right direction.

Bathroom renovationEXAMPLE
01
Design & measureLayout and selections
02
DemolitionStrip back the old
03
Plumbing · rough-inPipes for the new layout
04
Electrical · rough-inWiring, lighting, exhaust fan
05
Waterproof & tileTo AS 3740, then floor & walls
06
Fit-offPlumbing & electrical finished
07
Paint & finishFinal coats, screen & mirror

A preview of the guided planning we’re building — the trades a project needs, in the right order.

Browse by care journey

Find what’s relevant to your property.

A cared-for Melbourne home

Home Care

Guidance for homes, holiday homes and investment properties.

Explore
A welcoming Melbourne small business

Commercial Care

Practical advice for keeping business premises running smoothly — one site or many.

Explore
Seasonal advice

The right care, at the right time of year.

Winter PreparationComing soon
Summer ReadinessComing soon
Storm RecoveryComing soon
Annual Maintenance PlanningComing soon
Holiday Property TipsComing soon
Why we share what we know

Informed owners make better long-term decisions.

Whether you work with Service Plus or simply visit from time to time, we hope these resources help you look after your property with greater confidence. Knowledge should be shared, not guarded.

We’re just getting started. As Service Plus grows, so will the Knowledge Centre — more practical guides, seasonal advice and real-world insights, over time.

When you need a hand

Guides help you understand your property.
We help you look after it.

Reading is a great place to start. When you’d like trusted people to do the work, just tell us what you need — no pressure, whenever you’re ready.

For independent trade businesses that care

Think independently.
Grow collectively.

You didn’t expect to carry all of it on your own.

Independent Melbourne tradespeople from different trades, together on a job

Every successful business eventually discovers the same thing.
Growth isn’t about doing more yourself. It’s about building leverage.

Why we’re building this

We’re here to change what a trade service can be.

Better for the customer — property care that’s coordinated, accountable and looked after properly. And better for the trades who do the work — qualified jobs, a trusted brand behind them, and a business they still own. Service Plus is built for both, because one doesn’t last without the other.

The model we’re building

Service Plus isn’t another lead-generation platform or franchise.

We’re building a coordinated network of trusted trade businesses that work together under one recognised brand — while remaining independently owned and operated.

Our role is to build the systems, marketing, technology and customer experience that let great trade businesses spend less time chasing work, and more time doing what they do best. As the network grows, every Partner benefits from the strength of the collective — while continuing to build the reputation of their own business.

SERVICE PLUSThe infrastructure that
helps your business grow.
Brand trust & reputation
A brand customers trust.
Marketing & lead flow
Consistent, high-quality enquiries.
Technology & systems
Smart tools that save you time.
Customer care & standards
We manage the experience.
Multi-trade network
Bigger projects. More opportunities.
Property history
Records that drive repeat business.
For Service Plus Partners

What the model is built to make possible.

The aim is simple: more work, less stress, a stronger business. Not a guarantee — but what everything we build is designed to make possible.

An established, confident independent trade-business owner beside his work van

Qualified work, brought to you

The aim: qualified customers matched to you — not just leads to chase.

Shared marketing

Marketing invested across the network, designed to bring customers to you.

Less admin

Systems and processes built to take work off your plate.

Bigger opportunities

Coordinate with other trusted trades to take on larger jobs.

Repeat work, routed back

Service Plus carries the ongoing customer relationship and routes repeat work back to you — you stay the trusted specialist.

A stronger business

Be part of a network built to grow, so your business can grow with it.

Where it fits

It’s not another version of the others.

Service Plus isn’t a lead platform, a franchise or a marketing agency. We’ve taken the parts of each that genuinely help an independent trade business — marketing reach, brand trust, standards and systems — and built them around your business, rather than in place of it.

It’s a different category.

A managed property-care network built around independent local trade businesses.

Your business stays yours.

The strongest businesses don’t compete on everything.
They collaborate where it makes everyone stronger.

Service Plus isn’t just a network of successful businesses.
It’s a network of businesses that care.

An independent tradesperson pausing to look over her finished work with quiet pride
An independent tradesperson taking real care over the detail of a job
Why care matters

Businesses that care earn trust.

Trust builds reputation.

Reputation attracts better customers.

Better customers build stronger businesses.

The success is the outcome of the care — never the reason for it.

Why we’re building it
“When I ran my own electrical business, I always wished something like Service Plus existed. It didn’t — so we’re building it.”

Mark & Imogen · Co-founders

A tradesperson doing careful, high-quality work — professionalism in practice
The Service Plus Standard

The Standard isn’t a set of rules. It’s a shared belief.

Businesses don’t become good because they join Service Plus. They join because they already believe in the same standards. Customers trust the Standard. Partners choose to uphold it.

This is what professionalism looks like:

  • Turning up when you say you will.
  • Treating a customer’s home like your own.
  • Communicating clearly — before, during and after.
  • Standing behind your work, and making it right.
  • Leaving every job done properly, and documented.
Straight answers

The questions we’d ask if we were you.

Do I lose my business identity?
No. You remain an independent business, operating under your own name and brand. Service Plus exists to strengthen good trade businesses, not replace them — providing shared infrastructure, qualified work, coordination and long-term opportunities, while you keep building your own reputation.
Do I compete against other Service Plus Partners?
No. We’re not a lead-selling platform. We don’t send the same enquiry to multiple Partners and ask everyone to compete on price. Work is allocated across the Partner network through internal processes designed for fairness — and for excellent outcomes for the customer.
Am I locked into a long-term contract?
There’s an initial commitment, but it’s deliberately light — this isn’t a franchise, and it isn’t a lock-in. Foundation Partners start with a 6-month minimum term, and the most we’ll ever ask is 6 months. After that, you can renew in further 6-month terms and keep your Foundation Partner rate, or switch to a casual month-to-month Partnership at the higher standard Service Plus Partner rate — whichever suits your business. We never ask for a 12-month lock-in. The full renewal, cancellation and pricing terms are walked through in your Discovery Call and set out in the Partner Agreement — nothing hidden.
Will I know the commercial terms before committing?
Absolutely. Before becoming a Service Plus Partner, you’ll understand exactly how the model works, how work is allocated, what’s expected of both parties, and any commercial arrangements. No hidden surprises.
Why are you limiting Partner numbers?
Because quality matters. We’re intentionally building a trusted network, not the biggest one. By carefully selecting Partners in each trade and region, we can protect service standards, build stronger working relationships, and create a better experience for everyone involved.

Foundation Partner opportunities

We’re intentionally starting small. Rather than filling every trade category as quickly as possible, we’re carefully selecting a limited number of Foundation Partners in each trade and region while we establish the Service Plus network.

Our focus is on building trusted, long-term relationships with businesses that share our values and our commitment to quality. As the platform grows, Foundation Partners will help shape the future of the network — while benefiting from joining at the very beginning.

We believe a smaller network of exceptional Partners creates better outcomes than a larger network of average ones.

  • Limited Foundation Partner positions
  • Selected by trade and region
  • Applications reviewed individually

The businesses we’re looking for already exist.

Apply to partner

Let’s start a conversation.

Let’s find out whether Service Plus is the right fit for both of us. Tell us about your business below.

Your business

Tell us about your business.

A few details to start. Partnership terms are shaped with our founding partners — we’ll walk you through them personally.

Partnership details are shaped together with our founding partners — we’ll talk those through with you directly.

No lock-inNo pay-per-leadA real conversation, not an approval processYour information stays private
What happens next

A real conversation, not an approval process.

01

We read every one

Every application is reviewed personally — never by a filter.

02

We reach out

We’ll be in touch for a proper chat about your business and what you’re after.

03

We work it out together

We decide if it’s a fit — for both of us. No pressure either way.

Our Vision

We’re building a better way to look after property.

Today we coordinate trusted trades and keep a record of the work. Over the next decade, we believe property care can become something far more valuable — smarter, more caring, and built to last. Here’s where we’re heading.

A calm, well-cared-for Australian home — a property truly looked after
Why we exist

We’re here to change what people expect from a trade service.

For too long, looking after a property has meant chasing quotes, hoping someone turns up, and starting from scratch every time. We think it should feel completely different — coordinated, accountable, and remembered. Someone who owns the outcome, not just makes the introduction. That’s the change we’re building — one property, and one Partner, at a time.

Where we start

It begins with property care done properly.

Everything ahead is built on what we do today — nothing more, nothing imagined.

Trusted trade partners

A curated network, inducted and held to a shared standard.

Coordinated property care

We manage each job end to end, and own the outcome.

Documented maintenance history

Every job recorded, so nothing important is lost.

Long-term relationships

Care that continues, not one-off transactions.

The evolution of property care

Where we’re heading.

A direction, not a product list. We build in the open, and only ever launch what’s genuinely ready.

Today

Coordinated property care

Trusted trade partners, matched and managed, with every job documented.

The vision

The Property Logbook

A complete, permanent service history that stays with the property.

The vision

A Property Health Score

A simple, honest read on how well a property is being looked after.

The vision

Smarter maintenance planning

Knowing what’s due, and what’s coming — before it becomes a problem.

The vision

Predictive lifecycle care

Understanding when things will need attention, across a property’s whole life.

The vision

Insurance & valuation benefits

A documented, well-cared-for property is easier to insure and to value.

The vision

Property intelligence

Care that gets a little smarter with every job, for every property.

The vision

A trusted system of record

In time, Australia’s most trusted record of how property is looked after.

Everything beyond today is our vision for the years ahead — not a released product, and never presented as one.

Why it matters

Better cared-for property. Calmer owners.

Less stress

Someone is looking after it, so you don’t have to hold it all.

Better decisions

A clear history and honest advice, when choices come up.

Better-protected assets

Small things caught early, before they become big ones.

Greater property value

A documented, well-maintained property holds its worth.

Less reactive maintenance

Planned care instead of emergency call-outs.

Greater confidence

Knowing your property is in good hands, year after year.

Service Plus Community Engagement

Looking after property means looking after communities.

Every property sits in a neighbourhood. As Service Plus grows, a share of what we do will go back into the communities our partners live and work in.

Partner-led local projects, as the network grows
Causes our clients and partners nominate
A share of what we do, given back locally

We’ll report our community impact openly as it grows — real numbers, once there are real numbers to share.

A local community garden build — neighbours, families and tradespeople together
Growing responsibly

We’re growing slowly, on purpose.

Region by region. Partner by partner. Relationship by relationship. We’d rather stay excellent than get big fast.

Region by region
Partner by partner
Relationship by relationship

We’re not just organising trades.We’re quietly building a better way to look after property.

Be part of it

Join the journey.

Looking after a property

Homes, rentals, portfolios and commercial sites.

Running a trade business

Join a network that is built around doing it properly.

Following the journey

Cheering us on, or just curious where this goes.

Contact

Every great relationship starts with a conversation.

Whether you have a question, need help with a property, or simply aren’t sure where to begin, we’re here to help. If there’s a dedicated pathway for what you need, we’ll point you to it — and if there isn’t, we’ll make sure you reach the right person.

A Service Plus advisor chatting with a homeowner on a leafy Melbourne street
Looking for something specific?

We’ll point you to the right door.

Home Care

Home Care

Looking after a home or rental? See how Home Care works.

Go
Trade partners

Trade Partners

Interested in joining the partner network? Start with the Partners page.

Go
Commercial Care

Commercial Care

Looking after a business, multiple sites or a portfolio? Explore Commercial Care.

Go
Get in touch

Something else?

General questions, one-off bookings, or not sure where to start? You’re in exactly the right place.

Use the form below
Send us a message

Tell us a little about how we can help.

We’ll make sure your enquiry reaches the right person on our team.

Whatever stage you’re at, we’d love to hear from you.

Whether that’s requesting a job, asking a question, or simply learning more about Service Plus — we’re looking forward to the conversation.

Prefer email? Reach us anytime at support@serviceplus.com.au

Home Care

Your home, looked after.

Looking after a home asks for a different approach than running a business — so Home Care is built for homeowners, landlords and property managers. Trusted people, coordinated properly, with the work stood behind.

A relaxed family at ease in a warm, well-kept Melbourne living room

I want help looking after…

My Home
My Investment Property
My Holiday Home
My Residential Portfolio
The Home Care approach

Your home deserves people you can trust — not a stranger from a directory.

Book a trade whenever you need one, or lean on us to help you stay ahead of the things that are easy to forget. Either way, it’s the same trusted people, the same documented standard, and the same promise: if it’s not right, we make it right.

Sound familiar?

The everyday frustrations of looking after a home.

You’re not alone — and none of it has to be yours to carry.

Never wonder who to call

One trusted team that already knows your home.

Nothing slips through the cracks

Routine upkeep is planned, not forgotten.

No more vetting strangers

Every partner is checked, insured and accountable.

Fewer nasty surprises

Staying ahead of issues means fewer costly emergencies.

Your history, kept safe

A documented service history, all in one place.

Prepared, not reactive

A step ahead of your home’s needs.

Why trust comes first

Letting someone into your home is a big deal.

Having someone work in your home means trusting them in your private space — often with family around. We take that seriously. The professionals we send are Service Plus Partners, chosen not only for their trade, but for the standard they hold themselves to in your home.

  • A known local professional, not a stranger — vetted, insured and accountable, never an anonymous name from a directory.
  • Respectful in your home — on time, tidy, and no pressure to buy more than the work you asked for.
  • No surprises — you understand the work and the cost before anything begins.
  • Backed by the Service Plus Promise — if something isn’t right, we make it right.
A Service Plus tradesperson greeting a homeowner with a handshake at her front door
A property manager on the phone at her desk in a modern real estate office
For property managers

When a job goes wrong, you’re the one who hears about it.

Managing property means juggling tenants, owners and trades — and wearing it when a job runs late, goes over, or has to be done twice. Service Plus takes the coordination off your plate: trusted people, one point of contact, and a clear record of every job across every property you look after.

  • One point of contact, across your portfolio — we coordinate the trades, timing and follow-ups, so you’re not the one chasing them.
  • Professional in an occupied home — on-time, respectful partners who represent you well with your tenants.
  • A documented trail for every job — what was done, when and where — easy to hand to owners at report time.
  • Backed by the Service Plus Promise — if something isn’t right, we make it right — so it doesn’t land back on you.
For new-build homeowners

The build is finished. Looking after it is just beginning.

A brand-new home is a big moment — and the day the keys are handed over, looking after it becomes yours. The trades who built it have moved on to the next site, and knowing what needs doing, and when, isn’t obvious. Service Plus is the independent team that picks it up from there — the everyday jobs, the seasonal upkeep, and a proper record kept from day one.

  • Independent, and on your side — we work for you, not the builder: vetted local professionals held to the Service Plus Standard.
  • Ahead of the seasonal jobs — we help you stay on top of the upkeep that keeps a new home in top shape.
  • A record from day one — every job documented from the moment you move in, building your property’s history from the very start.
  • Backed by the Service Plus Promise — if something isn’t right, we make it right.
A young couple moving into their brand-new home in a new housing estate
The kind of work we coordinate

The seasonal essentials, and the everyday jobs.

From a single repair to the routine, easily-forgotten jobs that keep a home safe and sound — coordinated for you, so none of them slip.

Gutter & roof check

Cleared and checked before the wet season — the most common source of avoidable damage.

Heating & cooling service

Serviced ahead of the season you’ll actually rely on it.

Switchboard & safety check

A periodic electrical safety check by a licensed professional.

Smoke-alarm compliance

Tested and kept compliant, so the things that matter most are covered.

Hot-water & plumbing check

A look over the system before a small leak becomes a big one.

Pest inspection

A routine check to catch problems early, before they take hold.

Trade work is quoted per job. You approve the quote before anything begins. As we get to know your home, we’ll help you plan the routine jobs so nothing gets forgotten.

Your home deserves more than reactive maintenance.

Tell us what you need looking after, and we’ll coordinate a trusted partner — and stand behind the work.

Contact our team

Request a job

Tell us what your property needs.

This only takes a few minutes. The more you tell us, the better we can match the right partner.

Here’s what happens next

No mystery. No waiting in the dark.

  1. 1

    We review your request

    We read what you’ve sent — the property, the job and how urgent it is.

  2. 2

    We confirm details and timing

    We’ll be in touch to talk it through and agree a time that suits you.

  3. 3

    We match the right partner

    We choose a trusted Service Plus Partner suited to the work.

  4. 4

    You approve the quote

    You understand the work and the cost before anything begins.

  5. 5

    The work is done, and documented

    Done to the standard, recorded for your property — and stood behind.

Commercial Care

Spend less time on maintenance, more on your business.

For property managers, landlords and business owners — one accountable point of contact across your sites, trades held to a standard, and compliance and records kept in order. Whether you look after one location or a portfolio.

A welcoming, well-run Melbourne boutique with customers and staff

I want help looking after…

My Café or Restaurant
My Retail Store
My Medical or Allied Health Practice
My Office or Workspace
My Childcare Centre
My Warehouse or Workshop
My Multi-Site Business
My Property Portfolio
The Commercial Care approach

Your premises should work for your business — quietly, in the background.

Most operators handle maintenance reactively, one interruption at a time — and it only gets harder as you add sites. Commercial Care is a calmer way: one point of contact, trades held to the same standard on every site, and the work stood behind. Every hour spent chasing contractors is an hour not spent running your business.

The cost of doing it all yourself.

What managing it alone actually costs.

None of it should be your job to carry.

No more interruptions out of nowhere

We help you stay ahead of issues before they disrupt trading.

One number, not ten

A single point of contact — not a different contractor for every site.

Hours back in your week

Stop losing time organising repairs; we coordinate it for you.

Compliance kept current

Records and safety documentation kept in order across your sites.

Consistent communication

Clear updates, so you’re never left wondering.

Maintenance off your plate

So you can focus on customers and staff, not trades.

Care that scales with you

From one location to a whole portfolio.

As your responsibilities grow, the relationship grows with you — the same trusted people, doing more of the heavy lifting.

A calm, well-run Melbourne clinic reception

One location

A café, clinic, office or shop — trusted coordination so maintaining your premises never gets in the way of trading.

A Service Plus tradesperson and a facilities manager keeping a site running to one standard

Several sites

Multiple locations to keep consistent — one relationship and one standard, across all of them.

A Service Plus tradesperson and a commercial property manager in a building lobby

A whole portfolio

For operators and commercial property managers — the coordination, consistency and visibility of a dedicated maintenance function, without building one in-house.

What Commercial Care feels like

Like having a Facilities Manager, not another contractor.

A trusted point of contact

One person who knows your premises and priorities — across every site.

Professional communication

Clear, timely updates — without the chasing.

Priority coordination

When something needs attention, it’s handled quickly.

Trusted trade partners

Vetted, insured professionals across every trade.

Visibility across your sites

A documented service history and a clear picture of what’s been done.

Work stood behind

If it’s not right, we make it right — the Service Plus Promise.

It begins with a conversation

We get to know your business first.

Every business operates differently. Before recommending anything, we take the time to understand your premises, your priorities and how you work — so the support fits the way you actually run things, across one site or many.

It’s a professional conversation, not a sales pitch. No pressure, no obligation. Trade work is quoted per job, and you approve it before anything begins.

A Service Plus electrician installing an emergency exit light in a commercial building

Your business deserves more than reactive maintenance.

Tell us what needs looking after — one site or many — and we’ll coordinate it and stand behind the work.

Contact our team

Who we are

Behind every business is a belief.

Everything you’ve seen across this website is built on one simple idea — that property care should be easier. Not just for property owners. Not just for trade businesses. For everyone involved.

A Service Plus tradesperson and a commercial facilities manager reviewing work together at a facility
Our story

It started with a better question.

The idea of Service Plus came after decades spent working across residential, commercial, education, local government and facilities maintenance — where the same frustrations appeared again and again.

After seeing that repeat for years, the question changed — from “how do we build a better trade business?” to “how do we build a better system?” That question became the beginning of Service Plus.

The idea began with one person, through years on the tools. But Service Plus is being built by two — Mark and Imogen — who share the same long-term vision: a business founded not simply to grow another company, but to improve the way people experience property care.

Meet the founders

Two people. One shared purpose.

Mark Kay, Co-founder

Mark Kay

Co-founder · The idea’s catalyst

An electrician by trade, Mark has spent more than two decades across residential, commercial, education and facilities maintenance. After years of watching the same problems repeat, he stopped asking how to build a better trade business — and started asking how to build a better system. That question became Service Plus.

“I didn’t set out to build another trade business — I wanted to build the thing I always wished existed: one that looks after the customer and the tradesperson in equal measure. Take the admin and the chasing off a good operator’s plate, and you hand them their time back. That’s the part I care about most.”Mark Kay signature
Imogen Batt, Co-founder

Imogen Batt

Co-founder · Custodian of our culture

Imogen has spent years working alongside trade businesses — close enough to understand the challenges tradies and customers face every day. As custodian of the Service Plus culture, her role is to keep the business true to its values — trust, honesty, professionalism and care — however much it grows.

“I want people to know they’re in safe hands from the start — looked after, valued, and confident they made the right choice. I’d never trade quality or integrity just to grow faster.”Imogen Batt signature
The real motivation

This isn’t about building a bigger trade company. It’s about creating greater value.

Better systems create better businesses.Better businesses create better lives.Better relationships create stronger communities.

Service Plus exists because improving the operating model improves everyone involved.

What we believe

The principles behind everything we build.

  • Property care should be built on relationships, not transactions.
  • Technology should simplify life — not simply digitise it.
  • Professional trade businesses deserve professional systems.
  • Trust should be designed into every interaction.
  • Knowledge should be shared freely.
  • Community matters.
  • Care is more than a service — it’s the philosophy behind the business.
A different definition of success

We won’t measure success by growth alone.

Success looks like trade partners running businesses under management rather than constant stress. Families spending more time together. Business owners proud of something valuable they’ve built.

One day, we hope people will say:

“I can’t believe the way we used to manage property.”

“I wish Service Plus had existed years ago.”

Those are the outcomes we’re working towards — not claims about the past.

An Australian tradesperson relaxing with his family in the backyard
Just an invitation

Service Plus is only just beginning. We’re excited to build it the right way.

Whether you’re looking after your home, your business or your organisation — or you’re a trade business wanting to build something better — we’d love to be part of your journey.

Privacy Policy

Your privacy matters to us.

This policy explains how Service Plus collects, uses, holds and protects your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

DRAFT — LAST UPDATED [DATE] · PENDING FINAL REVIEW

This is a working draft prepared as a starting point. Please review it with a qualified adviser and replace the bracketed placeholders (business details, ABN, contact address) before publishing.

1. Who we are

Service Plus (“Service Plus”, “we”, “us” or “our”) is a managed property-care business operating in [STATE/REGION], Australia. ABN [ABN NUMBER]. We are responsible for the personal information we collect and hold about you.

2. Information we collect

We collect personal information that you provide to us and that we need to deliver our services, including:

  • Contact details such as your name, email address, phone number and property or business address;
  • Details about the work you request and the premises involved;
  • Records of our communications with you, including enquiries and job history;
  • For trade partners: business details, licences, insurances and qualifications relevant to onboarding;
  • Technical information collected automatically when you use our website, such as your browser type and general usage data.

3. How we collect it

We collect information directly from you when you contact us, request a job, apply to become a partner, or otherwise interact with us. We may also collect information from trades and partners engaged to carry out work, and from your use of our website.

4. Why we collect and use it

We use your personal information to:

  • Coordinate and deliver the property-care services you request;
  • Match your job to a suitable trade partner and manage the work through to completion;
  • Communicate with you about your job, our services and any follow-up;
  • Assess and manage trade-partner applications;
  • Improve our services, website and customer experience;
  • Meet our legal, insurance and record-keeping obligations.

5. Sharing your information

To deliver our service we share the information necessary to complete your job with the trade partner assigned to it. We may also share information with service providers who support our operations (such as IT, communications and administration providers), and where required or permitted by law. We do not sell your personal information.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information is held in secure systems and access is limited to those who need it to do their work. When information is no longer needed and we are not required to keep it, we take reasonable steps to destroy or de-identify it.

7. Cookies and our website

Our website may use cookies and similar technologies to help it function and to understand how it is used. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.

8. Accessing and correcting your information

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

11. Contact us

For any privacy questions or requests, contact us at support@serviceplus.com.au or [CONTACT PHONE / POSTAL ADDRESS].